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Frequently Asked Questions~Frequently Asked Questions

If I order today, when will my goods arrive?

Items displayed on the web site are in stock unless stated. We aim to dispatched all orders within 24 working hours of receiving cleared funds. Postage is by Royal Mail First Class Standard, so you should receive your items within 24-48 hours. If you select Royal Mail Special Delivery, your goods will arrive before 1 pm the day after dispatch. Heavier goods are sent by Parcelforce 48 hour service. Exceptions To This: Should there be any unusual circumstance which affect our normal delivery schedule, you will receive an email notifying you of this within 24 working hours.


Do you do a catalogue?

Due to the fact that we are updating our product lines all the time, we do not produce a catalogue as it would be out of date too quickly. You can however print any section you like from the web site. Under the page title for the section, you will see a "Print Page" link. Just click here to produce your own mini catalogue. This way you know the information is current.

Do I have to order online?

No. Once you have viewed the web site, simply make a note of what you would like to buy and call our sales order line on 01242 285999. We are here to take your orders, Monday to Friday, between 9 and 5pm.

I am in another country, how will I know how much shipping is?

No problems, just add the items to the shopping basket as normal, and when you get to the checkout, select your delivery destination from the drop down county selection. The cost of shipping will automatically be calculated to your destination, based on the weight of your order.

Can I see my order total in my own currency?

To do this, simply go to the checkout page and choose your location from the "Select Your Location" box. Most common currencies are included, Euros, US Dollars, Aus Dollars etc.

Do you supply trade?

Not as such, but we are happy to look at large orders on an individual basis.~~~3397~3398~~